PRIMA Diagnostics Privacy Policy

Last Updated: March 30, 2023

Introduction

PRIMA Diagnostics (“we,” “us,” or “our”) is committed to safeguarding the privacy of our patients, customers, and website visitors (“you” or “your”). This Privacy Policy outlines our practices for collecting, using, maintaining, protecting, and disclosing your personal information when you use our website and services.

By accessing and using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our website or services.

Information We Collect

We may collect and process the following information about you:

a. Personal Information: This includes your name, date of birth, gender, contact information (such as phone number and email address), and any other information you provide when registering for our services, making an appointment, or communicating with us.

b. Medical Information: This includes your medical history, diagnosis, test results, and any other information related to your medical care and treatment that you or your healthcare provider share with us.

c. Usage Information: This includes information about your device, browser, IP address, and your usage of our website, such as the pages you visit, the time and duration of your visits, and any other information generated by your use of our website.

How We Use Your Information

We may use your personal information for the following purposes:

a. To provide and manage our services, including processing and fulfilling appointments, sending appointment reminders, and providing test results.

b. To communicate

with you regarding our services, respond to your inquiries, and address any concerns or complaints you may have.

c. To improve our website and services by analyzing usage data and user feedback.

d. To maintain the security of our website and protect the privacy of your personal information.

e. To comply with applicable laws, regulations, and legal processes.

f. To enforce our Terms of Service and any other agreements entered into between you and us.

g. For any other purpose for which you provide your consent.

Disclosure of Your Information

We may disclose your personal information in the following circumstances:

a. To our employees, contractors, and service providers who assist us in providing our services and operating our website, as long as they are bound by confidentiality obligations.

b. To comply with any court order, law, or legal process, including responding to any government or regulatory request.

c. To protect our rights, property, or safety, or the rights, property, or safety of our patients, customers, or others.

d. In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case your information may be transferred to the new owner.

e. For any other purpose disclosed by us when you provide your information, or with your consent.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. However, please note that no method of electronic transmission or storage is 100 % secure, and we cannot guarantee the absolute security of your personal information.

Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. To determine the appropriate retention period for your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your information, and whether we can achieve those purposes through other means.

Your Rights and Choices

Depending on your jurisdiction and applicable laws, you may have the following rights with respect to your personal information:

a. Access: You have the right to request access to your personal information held by us.

b. Rectification: You have the right to request the correction of any inaccurate or incomplete personal information held by us.

c. Erasure: You have the right to request the deletion of your personal information held by us, subject to certain exceptions.

d. Restriction: You have the right to request the restriction of the processing of your personal information in certain circumstances.

e. Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another data controller.

f. Objection: You have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the contact information provided below.

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. Third-Party Websites

Our website may contain links to third-party websites. Please note that this Privacy Policy does not apply to the information collected by those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit to understand their data collection and usage practices.

Children’s Privacy

Our website and services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take appropriate steps to delete that information.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Your continued use of our website and services following the posting of changes to this Privacy Policy constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or comments about our Privacy Policy, or if you wish to exercise any of your rights with respect to your personal information, please contact us at:

PRIMA Diagnostics

4/16, 9th Main, 3rd Block, Jayanagar, Bengaluru, Karnataka – 560011

Email: info@primadiagnostics.com

Phone: 080-46382333

By using our website and services, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Privacy Policy.