Return Refund Policy

At Prima Diagnostics, we strive to provide exceptional service to our valued customers. We understand that sometimes circumstances may require adjustments to your plans, which is why we have formulated our Return and Refund Policy to ensure your satisfaction.

Refunds for Online Payments:

We offer refunds for online payments under the following circumstances:
1. Test Unavailability: In the event that the test you have booked is not available on the scheduled date due to unforeseen circumstances or unavailability of resources, you are entitled to a full refund of the payment made for that particular test.
2. Lack of Prescription: If you have booked a test without a valid prescription or authorization, we will issue a refund for the payment made for that test.

Refund Process
To initiate a refund request, please contact our customer support team at info@primadiagnostics.com or +91 9844882200. Kindly provide your booking details and the reason for your refund request. Our team will review your request and process the refund accordingly.

**Exceptions to Refund Policy:**
Please note that apart from the aforementioned scenarios, refunds or returns will not be granted under any circumstances. This includes, but is not limited to:
– Change of mind or personal preferences.
– Failure to attend the scheduled appointment without prior notice.
– Incomplete or inaccurate information provided during booking.
– Any other reason not explicitly mentioned in the refund policy.

**Cancellation Policy:**
We understand that plans may change, and if you need to cancel your appointment, please do so at least 24Hours before the scheduled date to avoid any cancellation fees.

**Contact Us:**
If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us at info@primadiagnostics.com or +91 9844882200. Our dedicated team is here to assist you and ensure a seamless experience with Prima Diagnostics.

Please note that by using our services and making payments, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.

Thank you for choosing Prima Diagnostics for your healthcare needs. We look forward to serving you with excellence.